Access Manager

FAQs

You can find a list of commonly asked questions below.

If you question has not been answered here feel free to contact us with any enquiries you have or you can view or ask a question on the user forum on http://forum.accessmanager.co.uk

General

Yes, the latest version of Access Manager (2.2.65) works on Windows 10.

There have been a few reported problems where Access Manager does not run after installing Windows 10, if this occurs for you then You will need to delete the file called 'AccessManager.cfg' or 'AccessManager.config' from one or more of the following locations

  • C:\Users\’MyUserName'\AppData\Local\Citi-Software\Access Manager 2\
  • C:\Program Files\Citi-Software\Access Manager 2\
  • C:\Program Files (x86)\Citi-Software\Access Manager 2\
  • C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

You should be able to run Access Manager after doing this.

Currently Access Manager is only available for Windows desktop.

The launch of our new website in December 2014 marks a new phase of Development for Access Manager version 3.

We hope to be able to offer a MAC version, Android and possibly iOS.

To keep informed with updates on development please subscribe using the facility at the top of the page.

Remember that passwords are case-sensitive. It may be that you are trying to enter part of your password in a different case than your original password. It is also possible that you may have had the Caps Lock key set when you created the Master Password. Try entering the password in the opposite case.

Also, have you recently changed your language settings?. The Master Password will not be recognized if language settings are changed in the Windows Control Panel. Change the language back to the settings that you were using when you set the Master Password.

As a last resort, if you don't have too many passwords, you could uninstall Access Manager, delete your password database (AccessManager.xdb) and your configuration file (AccessManager.config), and then re-install Access Manager.

To check you have the latest version of Access Manager go to the Help menu and click on 'Check for updates'

If you need to update Access Manager you will be notified. Follow the on-screen instructions.

You can set Access Manager to check for updates automatically in the options by following these steps:

  1. Click Tools
  2. Choose Options
  3. Go to the Updates tab
  4. Check the box 'Automatically check for updates', you can also change the number of days before each check
  5. Click 'OK'

Technical

When you start AM2, you receive a message that Access Manager is already open. This problem happens with AM version 2.2.60. If you have unchecked the security option 'Allow multiple copies of Access Manager to be opened', AM will incorrectly think that there are other copies already open. The solution is to use Windows Explorer to delete the AccessManager.config file in the following folder:

On 32-bit Windows: C:\Program Files\Citi-Software\Access Manager\
On 64-bit Windows: C:\Program Files (x86)\Citi-Software\Access Manager\

If you are using Windows Vista or Windows 7 you will also need to delete it from the following folder:

On 32-bit Windows: C:\Users\MyName\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager\
On 64-bit Windows: C:\Users\MyName\AppData\Local\VirtualStore\Program Files (x86)\Citi-Software\Access Manager\

You will need to re-enter your Product Key details when you re-start AM2. Do NOT uncheck the security option 'Allow multiple copies of Access Manager to be opened'. This problem will be fixed in the next release of AM2.

The latest version of Access Manager is 2.2.65. Please ensure you have updated to the latest version by going to Help --> Check for Updates

This error is caused when the position of the Access Manager window is located outside of the screen area. The solution is to delete the AccessManager.cfg and/or the AccessManager.config file, depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\
C:\Program Files\Citi-Software\Access Manager 2\
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details.

Many people have reported a 'Configuration system failed to initialise' error after installing a Windows Update. It seems that the Access Manager configuration file becomes corrupted. The solution is to delete this file, which is called AccessManager.cfg or AccessManager.config depending on your version of Access Manager. The file is located in one or more of the following folders:

C:\Users\’MyUserName’\AppData\Local\Citi-Software\Access Manager 2\
C:\Program Files\Citi-Software\Access Manager 2\
C:\Program Files (x86)\Citi-Software\Access Manager 2\
C:\Users\’MyUserName’\AppData\Local\VirtualStore\Program Files\Citi-Software\Access Manager 2\

Use Windows Explorer to search for and delete all copies of the configuration file. This file will be re-created next time you start Access Manager. You will need to re-enter your Product Key details.

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